Return & Refund

At INVIN ART, we are committed to providing quality products and a satisfactory shopping experience. If you need to return a product, please review our return and refund policy below.

1. Return Eligibility

We accept return requests for eligible items within 30 days of delivery.

To qualify for a standard return, the item must meet the following conditions:

-The item must be unused and in its original condition.

-All original accessories and included components must be present, where applicable.

-Original packaging should be included whenever reasonably possible.

-Proof of purchase or an order number must be provided.

Items showing signs of use, stains, liquid marks, or damage caused by improper handling may not qualify for a standard return. 

Original handmade paintings and customized or made-to-order prints are generally not eligible for returns due to a change of mind or personal preference. This does not affect any rights customers may have under applicable law regarding damaged, defective, or incorrectly described products.

2. Return Authorization

Before returning an item, please contact us at support@invinart.com to request return instructions.

Please include your order number and the reason for your return.

After reviewing your request, we will provide the necessary return instructions and the appropriate return address, where applicable.

Please do not return items without contacting us first, as unauthorized returns may result in processing delays.

3. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us with your order details and supporting photos when available. We will review the issue and determine an appropriate resolution, including return shipping arrangements where applicable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, is found to be defective, or differs from the product ordered, please contact our customer service team as soon as reasonably possible. Photos of the item and its packaging may be requested to help us assess the issue.

Depending on the circumstances, we may offer a replacement or a refund.

We will address these issues in accordance with applicable consumer protection laws.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Depending on the item's condition and the circumstances of the return, a partial refund may be offered where appropriate and permitted by applicable law. Any proposed deduction will be communicated before the refund is processed.

The time required for the refund to appear in your account depends on your bank or payment provider.

6. Late or Missing Refunds

If you have not received your refund after it has been issued, please check your bank account and contact your credit card company or payment provider, as additional processing time may be required.

If you still have not received your refund, please get in touch with us at support@invinart.com.

7. Exchanges

We do not generally offer direct exchanges for different product designs, sizes, or framing options.

If you wish to purchase a different item, please contact us to confirm whether your original order qualifies for a return under this policy. You may then place a new order for the desired item, where appropriate.

For damaged, defective, or incorrect items, please contact our customer service team so we can determine an appropriate resolution.

8. Returns After 30 Days

Standard return requests submitted more than 30 days after delivery are generally not accepted.

However, this time limit does not restrict any rights or remedies available under applicable law for damaged, defective, or incorrectly described products.

9. Contact Us

For return or refund assistance, please contact:

Email: support@invinart.com

Our customer service team will respond to your inquiry as soon as possible.